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Our specialized customer support is always available to help you
Our technicians can intervene free of charge on your software if necessary
Daily automatic backups with 7 days retention period
Latest generation servers with SSD drives in RAID 10
Our security tools protect your software 24/7
You can download your software via FTP and MySQL whenever you want
Service availability of at least 99.9% guaranteed (we can even go up to 100%)
Money back guarantee for 30 days without question
Yes, you can order the update of your plan at any time directly from your Simafri customer area. In which case the price will be adjusted according to the value of the time remaining in your initial plan. Once your order has been paid, the update is immediate and does not entail any interruption of service.
There are no limits on Dolisim, you can create as many invoices, quotes, customer records, user accounts, stocks, products, real estate, projects, tasks, accounting entries, etc. as you wish, and whatever pack you have chosen.
There is no time commitment. If you wish to cancel, all you have to do is deactivate the service in the Simafri customer area or simply suspend your payments.
If you terminate your service, you can recover the entire software, your files and your data (database) directly from your Simafri customer area. You will be free to use it as you wish.
Yes, we provide training by videoconference. We can also set up support plans to help you integrate the software into your business. These services are not included in the base rates and are billed on the basis of a quote.
Yes, the Dolisim offer can be used on a MAC or a Linux workstation (moreover, most of our employees work on Linux, and some on MAC). Our software works using your web browser, so it is completely independent of your machine’s operating system.
You can increase your storage space in increments of 10 GB, the cost being 0.95 € / GB / month. However, the storage spaces included in the basic Dolisim plans are already very generous and few customers need more.
Yes, our software complies with the VAT anti-fraud law, and meets the conditions for data inalterability. We are able to issue you a certificate so that you can present it to the tax authorities if necessary.
When installing your software, identification codes will be given to you. Once you change your password, no one else but you will have access to your software. Simafri employees do not know your password and do not have access to your data.
Our servers are located in the UK, in ISO 27001 certified data centers.
Yes, you can use our utility at any time to download a full copy of your software, files, and database.
Yes, we can help you migrate from your current software to Dolisim on request.
Yes it is possible, please contact our customer service in this case, we will be happy to perform the migration operations for you.
Yes, we can do on-site installations, but this is reserved for very specific cases and requires a much larger budget. The Cloud solution is perfectly suited for more than 99% of our customers.
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